Frequently Asked Questions
HOW DO I PLACE AN ORDER?
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. After you have made any changes and updated the quantities as desired, click on "checkout" to finish.
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WHAT IS YOUR RETURN POLICY
100% Customer Satisfaction Guaranteed on Every Order.
If you want to return any an item for any reason whatsoever during the first 30 days of purchase, then you can return the item to us for a replacement, an alternate selection or a full refund.
Please email us at Returns@Diamondpleasures.com to be provided an RMA
All returns should be mailed to:
DIAMOND PLEASURES
PO BOX 49595
CHARLOTTE NC 28277
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I AM HAVING PROBLEMS ADDING ITEMS TO THE SHOPPING CART
We use "sessions" to hold your items so you will not have to sign in each time you want to add an item to your cart. This means that you will need to have cookies enabled (Netscape) or at least session cookies enabled (Internet Explorer).
These "sessions" or temporary cookies will disappear as soon as you close the browser window or leave your browser idle for 20 minutes. They are only used during your time in our system to make sure that you are a member of our site and can not be saved by us or used in any way to contact you or find out information about you.
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HOW WILL I KNOW IF MY ORDER SHIPPED?
To check the status of your order, you may visit the My Account area of the website, login, and check the status of your order there.
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I'M HAVING A PROBLEM LOGGING ONTO MY ACCOUNT INFORMATION.
We use "sessions" to prevent members from having to sign in on every page. This means that you will need to have cookies enabled (Netscape) or at least session cookies enabled (Internet Explorer).
These "sessions" or temporary cookies will disappear as soon as you close the browser window or leave your browser idle for 20 minutes. They are only used during your time in our system to make sure that you are a member of our site and can not be saved by us or used in any way to contact you or find out information about you.
Also make sure that you have typed your username and password correctly in the correct fields.
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